Safety & trust
How do I handle a no-show?
Report the issue from the booking or contact support so the team can investigate and help resolve payment impact.
If a staff member does not arrive, document the issue as soon as possible.
Include the event name, booking time, staff member name, and any messages exchanged before the shift.
Support will review the booking record and help with next steps, including replacement options or payment adjustments where appropriate.
Key steps
- Open the booking or event connected to the shift.
- Use Report issue where available, or contact support.
- Include the expected arrival time and any attempted contact.
- Wait for support to confirm the investigation outcome.